Engagements du groupe GSE

Client First: what you need, when you need it

“Our aim is always to make the difference through the value we create for our clients. They are central to everything we do.” Roland PAUL, Chairman

Every project is unique; no two construction sites are alike. This is why giving clients attentive and effective support is so fundamental to building a healthy business relationship. We are there for you from the moment of your project’s ideation, to ensure that all your expectations are met.

We hand out our Client Welcome Booklet at the time of signing. It spells out all our commitments at the project’s various stages, to ensure its complete success. At GSE, commitment is not an empty word; it’s a quality shared by everyone.

A look at our Welcome Booklet

Listening to our clients

Client satisfaction is the cornerstone of our strategy.

Our client feedback system helps us assess our services, based on key criteria such as compliance with deadlines, quality of the works, efficiency of project management, etc. We conduct:

Annual surveys of clients’ impressions
Spot surveys throughout the project and up to one year after the works’ completion

In 2023, 97% of our clients said they would do business with us again. 60% were even VERY satisfied with our work.

See our latest Client First survey results

Building together : committed teams

Finding performance everywhere

GSE’s experts are always at the clients’ side, in search of options to improve all the aspects of their projects.

The choice of an office’s fixtures and furnishings, for instance, is key to providing a good working environment. We set up a specific organisation to advise you on this aspect.

During the one-year defects liability period, a dedicated, experienced team helps our clients take ownership of their building.

A digital Client Satisfaction Notebook guides and records the entire relationship.

This digital monitoring tool supports the project’s effective management, from the signing of the contract to the end of the defects liability period.

Working together for your project’s success

Our Client Relations Code

Our code of good business practices addresses all the key stages of your project. It focuses on the seven values of the customer relationship.

Commit : be ready and proactive at all times
Build trust : respect the rules defined together
Tune in to Client need : remain focused on our client’s expectations, speak a common language
Generate performance : work together to enhance the value of your building
Anticipate : be always one step ahead
Be agile : Find a common playing field and mutualise our expertise
Be transparent : Communicate about our decisions and find the best solutions together

All GSE employees and subcontractors are aligned with our Client Relations Code. Dedicated face-to-face and online courses, as well as coaching and support in the field, turn its best practices into everyday habits.