{"id":9854,"date":"2023-07-11T16:00:37","date_gmt":"2023-07-11T14:00:37","guid":{"rendered":"https:\/\/www.gsegroup.com\/?page_id=9854"},"modified":"2026-07-20T10:35:53","modified_gmt":"2026-07-20T08:35:53","slug":"priorite-client","status":"publish","type":"page","link":"https:\/\/www.gsegroup.com\/en\/the-group\/our-commitments\/priorite-client\/","title":{"rendered":"Client First"},"content":{"rendered":"\n
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Client First: what you need, when you need it<\/span><\/h2>

\u201cOur aim is always to make the difference through the value we create for our clients. They are central to everything we do.\u201d Roland PAUL, Chairman<\/b><\/p>\n

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Every project is unique; no two construction sites are alike. This is why giving clients attentive and effective support is so fundamental to building a healthy business relationship. We are there for you from the moment of your project\u2019s ideation, to ensure that all your expectations are met.<\/p>\n

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We hand out our Client Welcome Booklet<\/b> at the time of signing. It spells out all our commitments at the project\u2019s various stages, to ensure its complete success. At GSE, commitment is not an empty word; it\u2019s a quality shared by everyone.<\/p>\n

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A look at our Welcome Booklet<\/a><\/span><\/p>\n

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Listening to our clients<\/span><\/h2>

Client satisfaction is the cornerstone of our strategy.<\/p>\n

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Our client feedback system helps us assess our services, based on key criteria such as compliance with deadlines, quality of the works, efficiency of project management, etc. We conduct:
\n–\u00a0 Annual surveys of clients\u2019 impressions
\n–\u00a0 Spot surveys throughout the project and up to one year after the works\u2019 completion<\/p>\n

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In 2025, 98%<\/strong>\u00a0of our Clients said they would do business with us again. 95% were even\u00a0satisfied<\/strong>\u00a0with our work.<\/p>\n

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Building together : committed teams<\/span><\/h2>

Finding performance everywhere<\/b><\/p>\n

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GSE\u2019s experts are always at the clients\u2019 side, in search of options to improve all the aspects of their projects.<\/p>\n

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The choice of an office\u2019s fixtures and furnishings, for instance, is key to providing a good working environment. We set up a specific organisation to advise you on this aspect.<\/p>\n

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During the one-year defects liability period, a dedicated, experienced team<\/b> helps our clients take ownership of their building.<\/p>\n

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A digital Client Satisfaction Notebook<\/b> guides and records the entire relationship.<\/p>\n

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This digital monitoring tool supports the project\u2019s effective management, from the signing of the contract to the end of the defects liability period.<\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/section>\n \n\n\n

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Working together for your project’s success<\/span><\/h2>

Our Client Relations Code<\/b><\/p>\n

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Our code of good business practices <\/b>addresses all the key stages of your project. It focuses on the seven values of the customer relationship.<\/p>\n

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–\u00a0 Commit : be ready and proactive<\/b> at all times
\n–\u00a0 Build trust : respect the rules defined together
\n–\u00a0 Tune in to Client need : remain focused on our client\u2019s expectations, speak a common language
\n<\/b>–\u00a0 Generate performance : work together to enhance the value of your building
\n–\u00a0 Anticipate : be always one step ahead
\n–\u00a0 Be agile : Find a common playing field<\/b> and mutualise our expertise
\n–\u00a0 Be transparent : Communicate about our decisions and find the best solutions together<\/b><\/p>\n

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All GSE employees and subcontractors are aligned with our Client Relations Code. Dedicated face-to-face and online courses, as well as coaching and support in the field, turn its best practices into everyday habits.<\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/section>\n \n\n\n

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\u00a0<\/span><\/p>\n

Industrial client (Italy)<\/h3>\n

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\u00ab GSE\u2019s key strength: their high level of expertise \u00bb<\/em><\/h2>\n\n <\/div>\n
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Investor client (France)<\/h3>\n

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\u00ab In the world of logistics, you cannot overlook GSE \u00bb<\/em><\/h2>\n\n <\/div>\n
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Industrial client (France)<\/h3>\n

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\u00ab I recommend GSE as a guarantee of quality \u00bb<\/em><\/h2>\n\n <\/div>\n
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Investor client (Germany)<\/h3>\n

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\u00ab We\u2019re very satisfied. Despite the pandemic and the language barrier, this was one of our best projects to date \u00bb<\/em><\/h2>\n\n <\/div>\n
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Logistics client (France)<\/h3>\n

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\u00ab I could tell that they truly care about client satisfaction \u00bb<\/em><\/h2>\n\n <\/div>\n <\/div>\n <\/div>\n\n \"\"<\/a>\n \"\"<\/a>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n \n\n\n
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What our clients say<\/span><\/h2>

Watch GSE clients share their impressions<\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n <\/div>\n <\/section>\n \n\n\n

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